What is Xixim Transfer?
Xixim Transfer specializes in private, personalized tourist transportation in Cancun and the Riviera Maya. We serve individual travelers, families, groups, weddings, conventions, and social or corporate events.
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Frequently asked questions
Get answers before booking a private transfer in Cancun or the Riviera Maya. Find information about Cancun International Airport pickups, payments, luggage, flights, groups, booking changes, cancellations and refunds.
Last updated: July 14, 2026
What services does Xixim Transfer offer?
We offer private transfers to and from Cancun International Airport, transportation between hotels and tourist destinations, services for groups, weddings, conventions, companies and corporate events, and personalized transfers throughout Cancun, the Riviera Maya, Playa del Carmen, Tulum and other regional destinations.
Do you offer transfers from Cancun Airport?
Yes. Our team can meet you at Cancun International Airport and escort you to your vehicle for a comfortable, safe and organized transfer to your hotel or destination.
Is Xixim Transfer a private service?
Yes. Depending on the service booked, you can travel privately without sharing the vehicle with strangers and go directly to your destination.
Can I book a transfer for a large group?
Yes. We provide solutions for small, medium and large groups, including weddings, conventions, conferences, tour groups, corporate events and celebrations.
Which destinations does Xixim Transfer cover?
We mainly serve Cancun and the Riviera Maya, including Puerto Morelos, Playa del Carmen, Akumal, Tulum and other tourist areas. We can also evaluate requests for other destinations in Quintana Roo and the Yucatan Peninsula.
Can I request a transfer from my hotel to the airport?
Yes. You can book from your hotel, accommodation or pickup point to Cancun International Airport. We recommend booking ahead so the pickup time can be properly coordinated.
How can I book a transfer?
Provide the transfer date and time, origin, destination, passenger count and type of service. Our team will help coordinate the transportation details.
How far in advance should I book?
We recommend booking in advance, especially during peak seasons, vacations, holidays, weddings, conventions and special events. Last-minute requests are subject to availability.
Can I modify my booking?
Yes. Changes must be requested at least 24 hours before the service and are subject to availability and the conditions of the booked service.
What happens if my flight is delayed?
Provide accurate flight details when booking. This helps us coordinate your transfer if the arrival schedule changes.
What if I cannot find my driver at the airport?
Call or message Xixim Transfer immediately on WhatsApp at +52 998 341 9151. You can also use the details in your booking confirmation. We will help you locate our team and continue your transfer.
Does Xixim Transfer provide wedding transportation?
Yes. We coordinate guest transfers between airports, hotels, ceremonies and receptions so transportation for your wedding or celebration is comfortable and organized.
Do you provide transportation for conventions and corporate events?
Yes. We provide solutions for conventions, conferences, corporate meetings, business groups and special events, coordinating multiple schedules, pickup points and destinations.
Can I arrange transportation for several hotels?
Yes. For groups and events, we can evaluate routes with multiple pickup points and destinations and design suitable transportation logistics.
Do the vehicles have air conditioning?
Yes. Our transportation services are designed to provide a comfortable and pleasant trip in the climate of Cancun and the Riviera Maya.
Can I request a personalized service?
Yes. Tell us what you need if a standard transfer does not fit your plans. We can evaluate options based on your group or event itinerary.
Does Xixim Transfer offer round trips?
Yes. You can book Airport → Hotel → Airport as well as round trips for excursions, events, weddings, conventions and other activities.
Can I arrange transportation to visit several destinations?
Yes. Ask our team about available options for visiting multiple locations in Cancun, the Riviera Maya or the Yucatan Peninsula.
Why choose Xixim Transfer?
Our service focuses on safety, punctuality, personalized attention and comfort. We know the region’s main routes and destinations and provide solutions for travelers, groups, weddings, conventions and events.
How can I get a quote?
Send the date, time, origin, destination and passenger count through the website form, on WhatsApp at +52 998 341 9151 or by email to reservations@xiximtransfer.com. Our team will review your needs and provide a service proposal.
Does Xixim Transfer work with travel agencies and companies?
Yes. We work with travel agencies, hotels, event organizers, wedding planners, companies and tourism professionals who need transportation for their clients or groups.
What information do I need to book?
Have the passenger or group leader’s name, service date and time, pickup location, destination, passenger count, flight information when applicable and contact details ready.
What should I do if I need help before my trip?
Call, send an SMS or message us on WhatsApp at +52 998 341 9151. You can also email reservations@xiximtransfer.com to ask questions, confirm service details or request more information. Find us on Facebook as Xixim Transfer and on Instagram as @xixim.rds.
How can I cancel my booking?
Request cancellation at least 24 hours before the scheduled time. Call or message us on WhatsApp at +52 998 341 9151, email reservations@xiximtransfer.com or use the details in your booking confirmation.
Can I request a refund if I cancel?
Yes. If you cancel at least 24 hours in advance, you may request a refund according to your booking conditions. Contact Xixim Transfer and provide the necessary booking details to begin the process.
What happens if I cancel less than 24 hours in advance?
The cancellation will be subject to the applicable conditions and may not qualify for a refund. Contact our team as soon as possible if you need to cancel or modify your service.
How do I request my refund?
After canceling within the required period, contact Xixim Transfer on WhatsApp at +52 998 341 9151 or email reservations@xiximtransfer.com. We will verify the booking and explain the next steps. The time for funds to appear depends on the payment method and the bank or payment platform.
Can I modify my booking instead of canceling?
Yes. Request any change to the date, time, passenger count, pickup point or other detail at least 24 hours in advance. Changes are subject to availability and the booked conditions.
Cancellation policy summary
Cancellations must be requested at least 24 hours before the service. To request a refund, contact Xixim Transfer and provide your booking information. Cancellations made less than 24 hours in advance may not qualify for a refund.
Does Xixim Transfer confirm my booking before the service?
Yes. One day before the scheduled date, our team will contact you to confirm the booking and verify that all information is correct.
How do I find Xixim Transfer staff at Cancun Airport?
After collecting your luggage and leaving the terminal, our staff will wait outside at the previously indicated meeting point.
How will I recognize the staff?
Our team will carry a visible sign with the Xixim Transfer name and logo so you can easily identify them.
What should I do when I arrive at the airport?
Collect your luggage, go to the indicated outdoor area, look for staff carrying the Xixim Transfer sign, and confirm your name or booking. Our team will escort you to the assigned vehicle.
What if I cannot find the staff?
Call or message us on WhatsApp at +52 998 341 9151, or use the details in your confirmation. We will guide you to the meeting point. Always follow the instructions for your terminal and avoid hiring unidentified third-party services.
Which payment methods do you accept?
During online checkout, you can pay with PayPal or with the credit or debit cards enabled when you complete your purchase. Method availability may depend on the payment platform.
How do I know my transfer is confirmed?
After payment and booking are completed successfully, you will see the service confirmation and receive the corresponding information at the email address you provided. Check that your email address and transfer details are correct.
How much luggage can I bring on the transfer?
Luggage capacity depends on the selected vehicle and is shown when you choose your unit. Tell us in advance about extra bags, strollers, sports equipment or oversized items so we can assign a suitable and safe option.
Can I request a baby or child seat?
Yes. Request it when booking so our team can confirm availability. Minors must travel with a responsible adult and use the appropriate safety restraint.
How long will the driver wait?
For airport arrivals, a reasonable period after landing is allowed for immigration and baggage claim. For departures, be ready at the meeting point at least 10 minutes early. A prolonged passenger delay may affect the service or result in additional charges.
What happens if I do not show up for my transfer?
If the passenger does not arrive at the agreed place and time and does not notify our team promptly, the service is considered a “No Show.” It will be deemed provided and will not qualify for a refund.
Can I request an invoice for my transfer?
Yes. Request it within the applicable tax period and provide your Mexican Tax Status Certificate and the complete, accurate and current information required to issue it.
Which flight details should I provide?
For an airport pickup, provide the airline, flight number, and arrival date and time. For a return transfer to the airport, also include the departure details. This information helps us monitor changes and coordinate the service time.
Do you have another question?
If you cannot find the answer you need, call, send an SMS or message us on WhatsApp at +52 998 341 9151, or email reservations@xiximtransfer.com. You can also follow Xixim Transfer on Facebook and @xixim.rds on Instagram.
Do you have any questions?
If you need clarification regarding these documents, please contact the Xixim Transfer team.
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