Privacy policy
Legal information
At Xixim Transfer, we are committed to protecting the privacy and personal information of our customers, visitors and users. This Privacy Policy explains how we collect, use, store, protect and, where applicable, share personal information obtained through our website, social media, email, messaging applications and during the provision of our tourist transportation services.
Last updated: July 14, 2026
Xixim Transfer is responsible for processing the personal information it collects in accordance with the Mexican Federal Law on the Protection of Personal Data Held by Private Parties and any other applicable legal provisions in Mexico. For questions regarding this Privacy Policy, the data subject may contact us through the official contact channels published on the website.
Depending on the requested service, we may collect identification information such as full name, nationality when necessary and information about the reservation holder. We may also collect contact information such as email address, telephone number and address when necessary to provide the service. Information related to the service may include the transfer date and time, flight number, airport, hotel or residential address of origin and destination, number of passengers, type of service and special requests. Where applicable, we may collect the information needed to process payments. Banking or card information may be processed by certified external payment platforms. Xixim Transfer does not store sensitive financial information except when strictly necessary for administrative or tax purposes. When visiting the website, we may also collect technical information such as IP address, browser type, operating system, pages visited, browsing time, cookies and similar technologies.
Personal information will be used to manage reservations, confirm contracted services, coordinate transportation, locate passengers in the event of changes or incidents, follow up on requests, provide customer service, issue receipts or invoices, process payments and comply with legal, tax, administrative or contractual obligations.
Xixim Transfer may also use personal information to send promotions, share discounts, provide information about new services, conduct satisfaction surveys, measure campaigns and improve its services and processes. If the data subject does not want their information to be used for these secondary purposes, they may submit a request through the official contact channels. Refusal to authorize these purposes will not affect the provision of contracted services.
Personal information may be processed based on the contractual relationship arising from the provision of the service, the data subject’s consent, compliance with legal obligations and Xixim Transfer’s legitimate interest in operating, protecting and improving its services. Where required by applicable law, the data subject’s consent will be requested for additional purposes.
Personal information will be retained only for as long as necessary to fulfill the purposes described in this Privacy Policy and to comply with the corresponding legal, tax, administrative or contractual obligations. Once that period has ended, the information will be deleted, blocked or anonymized using reasonably secure procedures, unless a legal obligation requires it to be retained for an additional period.
Xixim Transfer implements reasonable administrative, technical and physical measures designed to protect personal information against unauthorized access, alteration, loss, destruction, misuse or unauthorized disclosure. Although reasonable security measures are applied, no system is completely invulnerable and absolute security cannot be guaranteed.
Xixim Transfer does not sell, rent or trade its customers’ personal information. Information may be shared only when necessary with competent authorities that request it under applicable law, technology providers involved in operating the website, payment processing platforms, drivers and providers involved in delivering the service. In all cases, we will seek to share only the information that is necessary and to ensure that third parties implement appropriate measures to protect it.
The website may use cookies, local storage and similar technologies to improve the user experience, remember preferences, retain language selections, maintain sessions, analyze browsing statistics, optimize website operation and measure the performance of advertising campaigns. Users may configure their browsers to reject or delete cookies. However, certain website features may become limited or may not function correctly.
The data subject may exercise their rights of Access, Rectification, Cancellation and Objection at any time and may withdraw consent for the processing of personal information where permitted by law. To exercise these rights, the data subject must submit a request through the official Xixim Transfer channels, including their full name, a method for receiving a response, the right they wish to exercise and, when necessary, documents proving their identity. The request will be processed within the periods established by applicable law.
Xixim Transfer services are not specifically directed at minors. When it is necessary to collect a minor’s personal information, it must be provided or authorized by their parents, guardians or legal representatives in accordance with applicable law.
The website may contain links to external platforms or websites. Xixim Transfer is not responsible for the privacy policies, content, security measures or practices of those third parties. Users are advised to review the relevant privacy notices and policies before providing personal information.
Xixim Transfer may modify this Privacy Policy whenever necessary due to legal, operational, technological or commercial changes. Any modifications will be published on the website and will indicate the date of the latest update. Continued use of the services after publication will constitute acceptance of the current version. If the data subject has questions regarding this Privacy Policy or wishes to exercise any right related to their personal information, they may contact us through the official contact channels published on the website.
By using the website, providing personal information or contracting any of the services offered by Xixim Transfer, the user confirms that they have read, understood and accepted the practices and conditions established in this Privacy Policy.
If you need clarification regarding these documents, please contact the Xixim Transfer team.
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