Terms and conditions
Legal information
Welcome to Xixim Transfer. By booking and using our tourist transportation services, the customer accepts these Terms and Conditions. We recommend reading this document carefully before making any reservation.
Last updated: July 14, 2026
Xixim Transfer provides private tourist transportation services in Cancun, the Riviera Maya and other destinations in the State of Quintana Roo, including transfers to and from airports, hotels, ports, theme parks and other tourist destinations. All services are subject to availability and to the conditions established in this document.
Reservations may be made through the website, email, telephone, WhatsApp or any other official channel authorized by Xixim Transfer. To confirm a reservation, the customer must provide complete and accurate information, including, when applicable, the reservation holder’s full name, email address, telephone number, service date and time, origin and destination, number of passengers, flight information and special requirements. The customer is responsible for verifying that all information provided is correct.
Published rates correspond to the requested service and may vary depending on the type of vehicle, number of passengers, destination, service time and additional services. Payment may be made using the methods authorized by Xixim Transfer. A reservation will be considered confirmed once the corresponding payment has been received or according to the conditions previously agreed upon.
Cancellations or modifications must be requested at least 24 hours before the scheduled service time. Requests submitted within the established period may be processed without an additional charge, subject to availability. Cancellations or modifications requested less than 24 hours before the scheduled service may incur charges and may not be eligible for a refund. If a passenger fails to appear for the service, which is considered a “No Show,” the service will be deemed provided and no refund will be issued.
For airport pickup services, Xixim Transfer may monitor flight schedules when the customer provides the correct flight number. In the event of delays attributable to the airline, reasonable adjustments will be made to provide the service at no additional cost, provided that operational conditions allow it. If the customer does not provide correct flight information, Xixim Transfer will not be responsible for delays or inconvenience resulting from that omission.
For airport arrival services, the driver will wait for the passenger for a reasonable period after the flight lands, taking into account immigration procedures, baggage delivery and airport operating conditions. For departure services, passengers are advised to be ready at the meeting point at least 10 minutes in advance. Extended delays attributable to the customer may affect the service and may result in additional charges.
The customer agrees to provide complete and accurate information, arrive on time at the agreed location, respect the driver and other passengers, use the vehicle properly and comply with applicable law during the service. Smoking inside the vehicles, consuming illegal substances, transporting hazardous or illegal materials and engaging in conduct that compromises the safety of the driver, passengers, third parties or the vehicle are prohibited.
Each passenger may carry luggage within the capacity limits of the reserved vehicle. If the customer intends to carry additional luggage, sports equipment, strollers, child seats or oversized objects, this must be disclosed in advance so that an appropriate vehicle may be assigned. Xixim Transfer may refuse to transport luggage that poses a safety risk or exceeds the capacity of the vehicle.
Xixim Transfer is not responsible for personal items left inside its vehicles. If an item is found, it may be held for a reasonable period and returned to its owner by prior arrangement. Any expenses related to shipping, transporting or recovering the item will be the customer’s responsibility.
Xixim Transfer provides its services while seeking to maintain high standards of safety, punctuality and quality. However, it will not be responsible for delays, changes or failures caused by circumstances beyond its reasonable control, including accidents, weather conditions, extraordinary traffic, demonstrations, road closures, public works, instructions issued by authorities, unforeseen events or force majeure. Under these circumstances, Xixim Transfer will make reasonable efforts to minimize disruption to the service.
The driver may refuse, interrupt or suspend the service when a passenger is under the influence of alcohol or drugs and poses a risk, displays aggressive behavior, endangers other passengers, the driver or third parties, or causes damage to the vehicle. No refunds will be issued in such cases, without limiting any charges that may apply for damage caused.
Minors must travel with a responsible adult unless express authorization exists in accordance with applicable law. When the customer requires a baby seat or child safety seat, it must be requested when making the reservation. These accessories are subject to availability.
Personal information provided by customers will be processed in accordance with the Xixim Transfer Privacy Policy and only for purposes related to providing the service, customer support, invoicing, compliance with legal obligations and communications related to the reservation.
When the customer requires a tax invoice, it must be requested by providing the corresponding Mexican Tax Status Certificate and any other necessary information within the periods established by applicable tax law. The customer is responsible for providing complete, accurate and current tax information.
Xixim Transfer may update these Terms and Conditions whenever necessary due to legal, operational, technological or commercial changes. Any changes will be published through the company’s official channels and will become effective upon publication. The current version will be the version published on the website.
These Terms and Conditions are governed by the laws in force in the United Mexican States. Any dispute arising from the provision of the services will be submitted to the jurisdiction of the competent courts of the State of Quintana Roo. The parties waive any other jurisdiction that may apply because of their present or future domicile.
By making a reservation and using the services provided by Xixim Transfer, the customer confirms that they have read, understood and fully accepted these Terms and Conditions.
If you need clarification regarding these documents, please contact the Xixim Transfer team.
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